The #1 Rule to Follow If You Want to Identify Patients Correctly

Let’s be honest with ourselves. Patient misidentification shouldn’t be an issue in a modern healthcare setting. With the amount of technology and data maintenance resources found in the average medical practice, how is that we lose track of patient names? And how can we stop doing it? Here’s a new rule to follow: stop relying exclusively on patient demographics. The Problem with Demographic Patient Identifiers To put it simply, there’s too much room for error when it comes demographic information. These errors come from both sides of the desk. Patients may provide too little detail, or a nickname in place of their birthname, or some other variation on their personal information. Their address may have changed, or they neglected to update other account information. Intake staff, on the other hand, can make general data entry errors like typos, or breeze over information updates when they’re in a hurry. If you’re trying to identify patients correctly, reliability and consistency are the most important components of the process. EHR implementation has helped to address those factors, but record creation in an EHR system doesn’t guard against errors like record duplication. While a single person having two records isn’t as severe as completely swapping their information for someone else’s, it still can pose severe problems for administering care. One of those records may contain notations about drug allergies, for example, while the other does not. Instead of relying on easily-bungled background information about the patient, practices should begin incorporating a more unique and consistent resource: the patients themselves. Biometrics, Possession, & Patient Identity “Using the patient as their own verification method” is kind of an odd way to phrase it, but it’s a widely accepted form of authentication. This [...]

By | 2017-10-25T18:27:30+00:00 Tuesday, May 15, 2018|Categories: Absolute Identity|Tags: |0 Comments

4 Tips for Setting Patient Care Objectives at Your Clinic

Patient care objectives outline how a medical practice commits to the treatment of their patients and are a critical component to defining and executing a medical practice’s mission. Patient care objectives can can focus on a number of patient-facing contributors to experience, like communication, professionalism, or other pillars of success. When considering objectives that affect the quality of patient care, however, things like patient identification, security, or appropriate treatment are most important. Setting appropriate objectives and fulfilling them ensures that your practice is, above all, is a safe place for patients to receive treatment. Meeting those objectives also has longstanding impact on patient retention and volume of referrals. Therefore, clear and appropriate patient care objectives are critical to your clinic’s success. Below we’ve outlined a set of tips that will help your practice set patient care objectives in your practice. 1. Follow a “patient first” mentality. At their core, patient care objectives should be centered around the providing the best possible care for patients. While it can be tempting to focus on how enacting these objectives may impact the clinic, chasing after revenue goals ultimately ends in distraction. To achieve the best possible outcome for patients, providers, and the clinic, make sure your objectives answer one question: “Will this keep my patients safe and satisfied?” 2. Make them clear and measurable. In the business world, enterprises use a framework called SMART goals to ensure that goals are specific, measurable, attainable, results-focused, and time-bound. Patient care objectives should follow a similar framework to ensure that they are effective and enduring. Think of how you can incorporate patient satisfaction surveys to measure your success. Healthcare staff can also set up an internal audit process for ongoing checks on EHR [...]

By | 2017-10-25T18:14:13+00:00 Tuesday, January 23, 2018|Categories: Absolute Identity|Tags: , |0 Comments

The Very First Step in the Patient Care Process

The very first step in the patient care process is knowing who is sitting across the desk from you. Errors Found Early in the Patient Care Process Without accurate patient identification, it is impossible to have accurate, successful patient care. It seems like patient identification is a simple thing: a patient gives you their insurance card and photo id, then you look them up in your medical record system. But accurate patient identification can be – and often is – fraught with errors for a variety of reasons. Registrars can be rushed during heavy workflow times. Patients with foreign names are often misspelled on initial entry. Patients don’t always present with the same version of their name; Robert one time, Bob the next time. In a large healthcare system, patients with common names like Maria Garcia, can literally have hundreds of patients with the same name and even the same birthdate. A study on duplicate error rates by Johns Hopkins University found that 92% of duplicate records happened at registration. Since the healthcare industry has transitioned to digital health records, patient misidentification has become a widespread problem that carries significant consequences – particularly for patient care and the hospital’s financial performance. Patient misidentification can result in medical errors, financial loss, loss in clinical productivity and a negative impact on the patient experience. A recent survey conducted by the Ponemon Institute, the “2016 National Patient Identification Report,” cited the following errors as very common in most healthcare facilities: Inability to find a patient’s chart or medical record (68 percent of respondents) A search or query resulting in multiple or duplicate medical records for that patient (67 percent) A patient is associated with an incorrect record because [...]